# Tartu City Transport - Qucit partnership

## Bike sharing system: Tartu Smart Bike Share

Launched in June 2019, Tartu Smart Bike Share is Estonia's first public bike-sharing system. These **750 bikes** are spread over **94 stations** located in the city. Today, a team of more than **15 people** from **Tartu City Transport** regulate and maintain the service all year round.

## **750**
### bikes

## **8,000**
### users

## **23,000**
### rebalancing operations in 2021

## **5M**
### kilometers travelled in 2 years

**2019, the beginning of the partnership between Tartu City Transport and Qucit!**

Two years after its launch, more than **8,000 users** are using the **750 bikes** in **94 stations** throughout the city of Tartu every day, in summer and winter. In total, more than 5 million kilometers have been travelled in 2 years!

In 2021, almost **23,000 operations** have been performed by the **Tartu teams** on Qucit Bike!

## **Solution**

### **An intuitive software based on Artificial Intelligence**

Since January 2020, Tartu has used the Qucit Bike software stack to improve its operational efficiency. Qucit Bike consists of:

- An intuitive mobile application for rebalancers that optimizes routes and tasks to be performed in real time;

- A dashboard for the Operations Manager that allows them to track key productivity indicators, key system performance metrics and simplify the management of field agents.

## Roman Meeksa testimony
### Manager at Tartu Linnatransport

▶ **What was the challenge you faced before working with Qucit?**

> "The rebalancing of the bikes was based on observation and did not meet our **needs**. Many stations were empty and many were overcrowded.
> Bikes that needed to be repaired were often brought to the workshop one by one, which was very **time-consuming.** We needed to systematize the rebalancing and improve our service."

▶ **What impact has the Qucit Bike Redistribution technology had on your day-to-day operations, particularly in terms of rebalancing?**

> “The rebalancing itself was **much more effective** and the controllers who did it began to receive clearer tasks. When an operator sees that **his work is productive, his performance also increases.**
> Also, due to the shortage of spare parts, the number of our bikes decreased by about 15%, but their usage remained about the same thanks to the rebalancing system."

▶ **How do you use Qucit Bike in summer and winter? Are there any differences?**

> "In our system there are huge differences between summer and winter, but the Qucit Bike system for us is just the same in the right way.
> In winter we only have a third of the bikes in service and some stations are closed. **Qucit Bike has adapted** very well to our system."

▶ **What do you think of Qucit Bike's ability to adapt to the specific constraints of the city of Tartu (tourist season, cold winter, etc.)?**

> "We were very happy that **Qucit listened to our suggestions and made all possible adaptations to our needs.** The transitions between winter and summer are very smooth.
> The biggest changes in the use of our bike share are due to changes in the weather and Qucit Bike is up to the task."

▶ **What has been the feedback from the dispatchers since the use of Qucit Bike?**

> " **Our dispatchers are really happy with the Qucit solution.** They are happy that work is more agile, that it takes less time to find solutions to problems and that the quantities of bikes to be moved are more accurate.
> In our system, Qucit is also used to transmit tasks to the dispatchers and technicians, which makes **the day-to-day work easier as we don't need another communication platform**."